Risk Management
The Corruption and Related Offenses Risk Prevention Plan and its respective technical documentation, in its latest revision approved by the Board of Directors on May 9, 2019, complies with the Recommendations of the Corruption Prevention Council, such as Recommendation of July 1, 2015, Recommendation No. 1/2010, published in DR No. 71, 2nd series, of April 13, 2010, and Recommendation No. 1/2009 published in DR No. 140, 2nd series, of July 22, 2009.
Quality and Certification
-
To be the best port and logistics complex on the Atlantic front of Europe, with a focus on the environment, technology, and resilience.
-
To develop and achieve the best integrated logistics solutions for our clients and partners. To promote a more efficient and
robust multimodal logistics system (port, rail, and river), focused on decarbonisation and energy transition.
-
Sharing, coordination, and integration of infrastructures and competencies among the three business units of APDL;Leadership in sustainability and innovation;
Customer orientation and a systematic approach to excellence;
Ethics, loyalty, and pride in belonging to the company.a;
Motivation and recognition of employee merit;
Reliability, safety, and environmental protection in operations;
Value creation and financial sustainability;
Full exercise of port authority oriented towards the public interest;
Integration with the surroundings and promotion of regional development.
Development of the Quality Policy
In pursuit of the strategic objectives of Administração dos Portos do Douro, Leixões e Viana do Castelo, S.A., framed within four strategic pillars: (a) business, (b) infrastructure and information structure, (c) internal management, and (d) sustainability, the company develops efficient and economically competitive services with recognized standards of quality and safety. These services aim continuously and sustainably to meet criteria of excellence through continuous improvement and operational efficiency in internal management, ongoing business enhancement and consolidation, strengthening the company's position, and the proper development and innovation of infrastructure and information structures. This includes developing the capabilities, skills, and motivation of its employees, maintaining practices of engagement and partnership with clients, suppliers, and other relevant stakeholders, and valuing sustainability conditions and practices in commitment and integration with the surrounding environment.
The Quality Policy adopted by the company thus demonstrates a constant alignment with strategic objectives and, in this sense, the commitment of the entire organization to the continuous development and improvement of the quality of its services and processes. This aims to adhere to the principles established by process management, risk-based thinking, continuous improvement of system effectiveness, and the satisfaction of its clients and relevant stakeholders.