Politica da Qualidade

VISION 

To bring the Ports of Douro, Leixões and Viana do Castelo competitive options for the logistics systems, cargo and passengers that use the Atlantic Coastal of the Iberian Peninsula, contributing significantly to the economic and social development of the country. 

 

MISSION

To provide acknowledged value services to users of the Port of Douro, Leixões and Viana do Castelo through adequate provision of infrastructure, a high operating efficiency, skilled and motivated human resources, a practice of sustainability and safety, organizing and developing the port area and ensuring adequate urban integration, involving the port communities. 

 

VALUES

•    Being leader of the Ports of douro, Leixões and Viana do Castelo;

•    Customer orientation and systematic search of excellence;

•    Ethics, loyalty and pride of belonging to APDL;

•    Motivation and recognizing the merit of its employees;

•    Security, integration and environmental sustainability of operations;

•    Value creation and financial sustainability;

•    Full exercise of port authority directed towards the public interest.

 

QUALITY POLICY DEVELOPMENT

The APDL Strategic Objectives are grouped in four themes: (a) customer and market orientation, (b) port competitiveness and logistics, (c) value creation and financial sustainability, and (d) sustainability and environment. In order to achieve these Strategic Objectives, the company develop efficient services, which are economically competitive with high standards of service quality and safety aiming its sustained improvement. With adequate infrastructures, the company develop the capacities and the skills of its employees and partnership best practices with customers, suppliers and other relevant stakeholders meeting its commitment for integration with the surrounding environment. 
 
The Quality Policy adopted by the company thus demonstrates a permanent alignment with the strategic objectives and also the commitment of the whole organization with the development process and continuous improvement of the Quality of its services and processes aiming at the continuous improvement of the effectiveness of the system and the Continuous satisfaction of its customers.